Rentz Luxury: Cancellation and Refund Policy
At Rentz Luxury, we strive to provide excellent service, but we understand plans can change. Here is an overview of our cancellation and refund policy. If you need to cancel your rental, please review the details on how to submit a cancellation request and how we process cancellations and refunds.
Cancellation Window
- Cancellations made more than 48 hours prior to your scheduled rental pick-up time will be processed free of charge and a full refund will be issued.
- Cancellations made between 24-48 hours of your scheduled pick-up time will incur a cancellation fee of 30% of the total rental fare
- Cancellations made within 24 hours of your scheduled pick-up time will incur a cancellation fee equal to 50% of the total rental fare.
- In the case of a “no-show” (failing to appear at the pick-up location without prior cancellation), the full rental fare will be charged with no refund issued.
Refund Processing
- Refunds will be processed within 8 business hours of your cancellation request or on the next business day.
- The refund will be issued to the original payment method used for booking the rental.
Additional Notes
- The renter is solely responsible for ensuring the condition of the vehicle at pick-up. Any pre-existing damage must be noted and reported before accepting the vehicle. The renter will be liable for any new damage found upon return.
- Rentz Luxury reserves the right to cancel a booking without refund if the renter is found to be under the influence of alcohol or drugs at the time of pick-up.
- Consumption of alcohol, tobacco, or illegal substances is strictly prohibited inside our vehicles. A penalty of ₹10,000 will be charged for any violations.
- Using our vehicles for commercial purposes without prior written permission is not allowed.
For any further questions about our cancellation and refund policies, please contact our customer support team at info@rentzluxury.com.